What if AI in recruitment wasn’t just about efficiency, but about creating five-star hiring experiences at scale?
In this episode, you’ll hear how HSBC is using AI and automation as an opportunity to enhance recruitment, not just optimise it – building a more human, high-impact experience for candidates at every level – not just at senior exec level.
I’m Sital Ruparelia, your host. With 25+ years in leadership, recruitment and talent management — including a decade at Microsoft leading Executive Talent Acquisition across Asia – I speak with business leaders, HR leads subject matter experts at the intersection of talent, tech and transformation.
In this episode of Talent X Tech, I sit down with Lara Partridge, Head of Talent Acquisition for HSBC Asia-Pacific.
We explore the future of work, the role of AI in hiring, and how HSBC’s Human Hiring model is helping the bank move faster while still creating memorable, human-centred moments across all levels of recruitment.
In this episode, you’ll learn:
- Why five-star service principles are being applied to hiring to attract top talent
- How to scale executive-level candidate care into volume recruitment
- The 6 Human Hiring principles, built from research beyond banking and recruitment
- Lessons from fine dining, premium hospitality and digital-first brands
- Localising Human Hiring – how HSBC’s recruiters are bringing the 6 principles to life across cultures
- How to reframe success metrics in experience-led hiring
- What it means to be findable in a skills-based job market
- Lara’s advice to her 21-year-old self – and anyone starting out today